Delivery for products stored in France
The delivery of our products located in France is carried out by post from France. Once your order is placed you will receive a tracking number within 48 hours maximum. On average the post office delivers to you within 3 to 7 days, and also depending on the products available in stock.
The delivery costs will be indicated to the Customer before any payment. Packages that can be sent by post that are less than 3cm and - 250g will be priced at 3euros 90: Envelope price: 1.50 and shipping 2.40. Packages over 250g and massive will automatically be sent by colissimo. The delivery times indicated when ordering are for information purposes only and remain dependent on possible delays by postal services or other special cases preventing delivery (events, bad weather, etc.).
In the event of delivery of a Product outside the territory of the European Union and in the French Overseas Territories, the Customer declares himself the importer of the Product and accepts that in such a case the Seller may be materially unable to provide him with exact information on the total amount of costs relating to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.
Unless otherwise stated on the Site during the ordering process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum period of thirty (12) days after the conclusion of the contract with a Consumer Customer.
In the event of a hand delivery, the customer may refuse a package at the time of delivery if he notices an anomaly concerning the delivery (damage, Product missing compared to the delivery note, damaged package, broken Products, etc.); any anomaly must then be indicated by the Customer on the delivery note, in the form of handwritten reservations, accompanied by the Customer's signature. To exercise his right of refusal, the Customer must open the damaged or defective package(s) in the presence of the carrier and have the damaged goods collected by the carrier. In the event of a delivery to a mailbox, the customer agrees to immediately check the package and contact Keolleo support if he notices any anomaly. Failure to comply with these requirements will result in the Customer not being able to exercise his right of refusal, and the Seller will not be required to comply with the Customer's request to exercise his right of refusal.
Contact us:
contact.keolleo@gmail.com
SHIPPING AND DELIVERY PRODUCTS stored at OUR SUPPLIER "SOUTH KOREA"
Shipping process
1. Order Processing: Once the payment (settled in EUR) is made and verified, your order will be processed by our warehouse system with the status pending product processing. The order processing time varies for each order and depends on the availability status of the ordered items indicated on the product page. If your ordered items have different availability statuses, you can refer to the order processing time of the product with a longer availability status in business days for reference since your order will be processed and shipped in full.
Place of delivery
Most Korean product orders will be shipped from our warehouse in South Korea and we are currently shipping to France, Belgium and Luxembourg .
Unfortunately, due to the new freight schedule policy, we will be facing new restrictions on the number of cargoes, which may result in shipping delays of 7-10 business days. We apologize for any inconvenience caused. Please contact our customer service if you need further assistance.
Standard and express delivery service and rates
Keolleo currently offers standard delivery and express delivery for orders in France, Belgium and Luxembourg. This is currently FREE for all orders over €44.
delivery time
Actual shipping and delivery times depend on the shipping service selected during checkout - please refer to the Shipping Service and Rates section above. Order delivery times are approximate and are provided by the courier company only.
Service provided and transport rates
We offer optional insurance for each shipping service to cover your order in case of loss or damage during transit. The insurance fee is 4% of the order subtotal.
For orders shipped with the Insured Standard Delivery or Insured Express Delivery service, Keolleo will fully cover any loss or damage to the products during transit. You can request a refund of the value of the product.
Package potentially lost
The following conditions are required to request a full refund up to the value of the products or their replacement if you suspect that your package(s) is/are lost:
1) You open a claim file with us by sending a request within 14 working days* of sending the tracking number.
2) You obtain from the carrier or any other relevant party proof of satisfactory investigation or confirmation by the carrier of the loss or damage to the products.
*We may not be able to open investigation files with the carrier for cases reported to us after 14 calendar days of the tracking number being sent.
Damaged products
The following conditions are required to request a full refund or replacement of damaged products:
1) You open the claim file with us by sending a request within 48 hours of receipt*, in addition to providing us with the order number, the name of the item and all the photos of the package, including the inner and outer packaging, the transport bag, the bubble wraps and photos of the product(s).
2) You obtain from the carrier or any other relevant party proof of satisfactory investigation or confirmation by the carrier of the loss or damage to the products.
*The date of receipt corresponds to the date on which the parcel status is displayed as "delivered". Within 48 hours of receipt, we will consider that you have received the parcel in good condition and we regret to inform you that any claims will not be processed further.
For orders shipped without insurance, courier companies only cover physical loss or damage to an item during transit subject to the maximum liability specified in their terms and conditions of service. This liability will cease when the products have been delivered to the designated destination. Keolleo will not be held responsible for the above or for any disputes arising in relation to the delivery of the products. Despite this, we will do our utmost to assist you if you need to contact the carrier to resolve an issue.